Phone system that does what you require with additional features
We currently use Avaya IP Office as our phone system. This helps us keep compliant with phone recordings, giving us the ability to pause …
Starting at $82 per user/per month
View PricingOverview
What is Avaya IP Office?
Avaya IP Office is a communications solution for small and medium-size businesses. It is available in the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other.…
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Popular Features
- Call park (9)8.181%
- Answering rules (9)7.979%
- Multi-level Interactive Voice Response (IVR) (8)6.565%
- High quality audio (9)6.565%
Reviewer Pros & Cons
Video Reviews
3 videos
Avaya IP Office Review | The unfiltered truth from a territory manager
03:17
Avaya IP Office Review from a Systems Engineer
03:17
Solutions Engineer's real take | Avaya IP Office Review
04:50
Pricing
Voice
$82
Cloud
per user/per month
Digital
$129
Cloud
per user/per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
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- Competitors
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What is Avaya IP Office?
The globally available Avaya IP Office delivers a full-featured unified communications platform implemented and managed on premises. IP Office offers capabilities that supports customer and employee interactions and experiences.
Avaya IP Office Integrations
Avaya IP Office Competitors
- Fathom
- Genesys
- Cisco
Avaya IP Office Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Avaya IP Office is a communications solution for small and medium-size businesses. It is available in the cloud, on premise or hybrid deployments are all supported with IP Office along with the ability to migrate from one to the other. The included Avaya Equinox experience provides a single app for voice, video, messaging, conferencing and calendar and keeps employees productive on any device, from any location.
Fathom are common alternatives for Avaya IP Office.
Reviewers rate Call park highest, with a score of 8.1.
The most common users of Avaya IP Office are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(24)Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
September 10, 2023
Avaya IP Office Review
So not only do we sell the Avaya IP Office, but we use it in our office as well. So we use it for multiple things. Obviously, we have a small, almost like a call center team that we use the automated attendant feature call-in to kind of distribute the calls to where they need to go, let the customers kind of direct their own choices on which department they need to speak with. And then other things that I use it for, we use the mobile client to tie into. So as we're out those events like this, we can still get our telephone calls, emails, things like that as well.
- So my favorite thing that it does well is the mobile client. It's very easy to use to access my contacts as if I'm sitting at my desk in the office. I can send text messages to other parties within my department as well. So that's the best thing. Staying in touch even though I'm not sitting at my desk.
- So room for improvement would definitely be, probably, the mobile client is kind of glitchy sometimes, so definitely could be improved to make it a little more reliable.
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- So the biggest thing about the Avaya IP office is that it always wins. They just last forever and they run. Once you set them up, they're good to go. So our customers, once they get them, they love them. They don't have to do a lot with it. Once it's going, it's pretty self-sufficient.
I've evaluated Cisco and Mitel as well. So from the phone system, while feature functionalities, they've all do some of the same things. The biggest benefit of the IP office is that it is hybrid. You can do digital analog and IP all out of the same box, the same telecom system.
June 27, 2023
Great all-in-one box for all your UC needs!
Perfect fit for an on-prem smb to Midmarket UC system that can scale. Nothing beats the feature-rich all in box system.
- Scale
- All in one box
- Nimble
- Flexibility
- Compact
- API Integration
- Speech analytics
- Contact centre
- Workforce Optimization
46.66666666666667%
4.7
52.5%
5.3
75%
7.5
65%
6.5
73.33333333333333%
7.3
100%
10.0
60%
6.0
45%
4.5
77.5%
7.8
- Positive - Scalability
- Negative - Contact Center rich features
- Positive - Compact
- Negative - Workforce Optimization
- Negative - Enterprise-grade Resiliency
- Positive - Flexiblity
Much better feature set with Avaya IP Office, and I really feel you're getting feature-rich telephony for a well priced switch. The system is very adaptable and a much better fit than legacy key systems and cloud-based UCaaS solutions competing in the same market.
June 27, 2023
Avaya IP Office from CALA perspective
It is our lead product for on-premise communications for our small to medium-business market segment.
- Reliable communications
- Good feature set
- Easy to deploy and support
- It needs a true cloud offer for my region in CALA.
50%
5.0
81.66666666666666%
8.2
80%
8.0
70%
7.0
76.66666666666667%
7.7
70%
7.0
80%
8.0
75%
7.5
85%
8.5
- It has been a key revenue earner in our Unified Communications product portfolio.
- New management capabilities allow us to reduce truck rolls and therefore reduce our expense to support our customers.
- Cisco Business Edition 6000 (BE6000)
Better price point.
June 27, 2023
Why Avaya IP Office makes sense
I am a business partner, so I quote, demo, sell, implement, maintain and am certified in all aspects of Avaya IP Office and ACO.
- Feature set
- Gradual migration
- Maintenance
- Customer Service
95%
9.5
88%
8.8
50%
5.0
70%
7.0
16.666666666666668%
1.7
N/A
N/A
N/A
N/A
20%
2.0
N/A
N/A
- When selling to a prospective customer, I always do a 10 yr ROI to show the benefits of Avaya IP Office or ACO and which scenario would fit best.
- CAPEX vs OPEX
- Number of phones needed as well as other features need to be considered to determine if Avaya IP Office fits best.
- Avaya IP Office
I sell, demo, implement and maintain both Avaya IP Office and Avaya Cloud Office. I truly believe Avaya has the best feature set moving from on prem solutions to hosted than any other product on the market.